Pelayanan Publik Polresta Malang Kota Raih Kategori Kualitas Tinggi dari Ombudsman RI

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KOTA MALANG (tandaseru.id) – Polresta Malang Kota meraih penghargaan dari Ombudsman RI atas Penganugerahan Predikat Penilaian Kepatuhan Penyelenggaraan Pelayanan Publik Tahun 2023 pada Zona Hijau dengan Kualitas Tinggi.

Hal tersebut merupakan buah manis dari upaya, yang selalu memberikan pelayanan maksimal dan optimal kepada masyarakat khususnya di wilayah hukum Kota Malang. Selain sarana prasarana yang dibangun secara nyaman, layanan profesional dan humanis juga diberikan oleh petugas.

Seperti diketahui bahwa Ombudsman RI memiliki tugas sebagai lembaga negara yang mempunyai kewenangan mengawasi penyelenggaraan pelayanan publik baik.

Penghargaan dari Ombudsman tersebut diterima langsung oleh Kapolresta Malang Kota Kombes Pol. Budi Hermanto, pada Anev sitkamtibmas Polda Jatim, Banyuwangi, Senin, (4/3).

Kapolresta Malang Kota menyampaikan bahwa reward yang diterima ini merupakan wujud dari komitmen seluruh anggota dalam memberikan pelayanan yang optimal kepada masyarakat, serta sebagai acuan untuk terus meningkatkan kualitas pelayanan.

“Terimakasih atas penghargaan yang diberikan kepada Polresta Malang Kota dalam penyelenggaraan yanlik oleh ombudsman, sejauh ini kami berusaha untuk terus memberikan pelayanan yang terbaik untuk masyarakat khususnya di wilayah hukum Kota Malang dan penghargaan yang kami terima ini tentunya juga menjadi acuan semangat dan pengingat kita bahwa apa yang telah kita upayakan harus terus kita tingkatkan demi terwujudnya pelayanan publik Polresta Malang Kota yang semakin optimal” terang Kombes Buher.

Buher juga mengucapkan terima kasih dan apresiasi kepada segenap anggota Polresta Malang Kota atas kinerja dan dedikasinya, serta seluruh warga Kota Malang yang sudah saling bekerja sama untuk mendukung kepolisian dalam menciptakan pelayanan prima kepada masyarakat.

“Saya juga ingin mengucapkan terima kasih dan apresiasi kepada seluruh anggota Polresta Malang Kota yang sudah bekerja memberikan pelayanan yang optimal bagi masyarakat. Tak lupa, kepada masyarakat Kota Malang yang sudah sama-sama bekerja dan bekerjasama dalam mendukung kepolisian untuk menciptakan ekosistem pelayanan yang baik” imbuhnya.

Penilaian yang dilaksanakan sejak 31 Agustus 2023 ini mencakup setiap unit layanan yang ada di Polresta Malang Kota diantaranya SPKT dengan hasil 78,46, lalu pada pelayanan Satpas (SIM) dengan hasil 84,29, serta yang terakhir yaitu pada unit layanan yang dimiliki Sat Intelkam (SKCK) dengan hasil 84,79.

Secara keseluruhan nilai akhir yang diraih oleh Pelayanan Publik Polresta Malang Kota yaitu 82,51 dengan Kategori B atau Kualitas Tinggi. Sebelumnya sederetan prestasi yang diraih oleh semua anggota dalam pelayanan publik salah satunya dari Kemenpan RB dalam Pelayanan Prima dan Predikat Pembangunan ZI dilingkup Polri yang disabet tiga kali berturut-turut.

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